I cannot remember my password

If you have forgotten your password, simply click here and enter your email address under the ‘forgotten password’ link. Then, we’ll send you a new password to your inbox.

How do I use my discount/promotional voucher code?

If you’ve got a promo code, simply enter the code number and/or letters in the Voucher Code box at the checkout page. Your discount/promotional entitlement will automatically be calculated against the order and the shopping basket screen will be updated… Read more »

Undelivered parcels

Occasionally parcels are returned to us as undeliverable. We cannot re-dispatch orders that have been returned to us so, when a carrier returns a parcel as undeliverable, we’ll have to issue you a full refund. If you’d still like to… Read more »

Security, privacy & accessibility

We place huge importance on the security of our site. All transactions, from signing up to your account to actually making a payment, are encrypted using an SSL Certificate to secure all your important details. For added security, we pass… Read more »

My payment has not been accepted

If you are having problems processing a payment, first of all, check your card balance to make sure you have sufficient funds in your account or whether you have a temporary bank authorisation problem.  If there is no problem with… Read more »

Payment, Pricing & VAT

We process all payments through SagePay (formally Protx)… one of the leading payment service providers. This allows us to accept the following Credit and Debit cards: – Mastercard – Visa – Maestro – Visa Debit

I’m missing items from my order?

If you have ordered products that have not arrived simply complete the following form and we will get back to you within 2 working days click here

How do I track my order?

First of all, check your email order receipt or the site to find out when your products are expected to arrive – this will be a certain number of weeks or days after your sales window ends. If you have… Read more »

Will there be more than one sales window?

We always suggest you buy during the first sales window to avoid disappointment however, sometimes, our client requests additional sales windows throughout the year. To find out whether there are plans to open more than one sales window simply contact… Read more »

When does the sales window on the site close?

You can only purchase products when the sales window is open. The length of this period is agreed in advance and dictated primarily by manufacturing lead times to ensure you receive your orders by a specified time.

Can I make an order over the phone?

No, we can only accept orders via the online store. If you do not have access to the site simply contact your organisation who will liaise with our Accounts Team.

My size is not available?

If your size is not available, it’s more than likely that we do not have that size in stock. If you choose to order an alternative size then this is the size that will be sent to you.

Are the product images accurate?

We invest a lot of time and effort in providing high quality images to give you a good representation of what the product will look like. We also provide a zoom functionality to allow you to check the details that… Read more »

What products can I buy?

You can order any product and size featured on your shop site unless it states otherwise (e.g. sold out). These products are chosen by your organisation prior to the launch of the site. The site updates on a live basis… Read more »

How to order

Enter your section via the scrolling bar across the bottom of the Homepage or via the Search function in the middle of the page. Once in your section, choose your item/s along with available size (listed below the product description)… Read more »