Due to the nature of what we sell, we cannot accept the return of goods that have been worn or used. The same applies for personalised items, if it’s got your name on it, we can’t take it back.
If you find that your purchase is faulty, we are happy to accept returns – post the faulty item(s) to our address given in the contact us section and we will process your return as quickly as possible.
You will normally receive a refund in about 2-3 weeks. Most refunds are fully refunded in 3-5 days after we receive and process your return. They are issued based on the payment method used at the time of purchase. If your refund doesn’t appear in Your Account and the processing time for your payment method has passed, contact us for further assistance click here.
We will refund your postage return costs, up to our standard delivery option cost, if:
– You received an incorrect item
– You received a damaged item
– You received a defective item
Note: After the carrier has received your item, it can take up to 2 weeks for us to receive and process your return.
Posted in: Purchaser