Where’s my order… it’s late or I want to know when it will arrive?

First of all, check your ‘email order receipt’ for confirmation about the delivery times – your order will be processed as soon as the sales window ends (as highlighted on the site). From this point, you will receive your order within the specified period.

If you have not received your order by this time or received a ‘delivery delayed notification’ (check both Inbox and Junk folder) then contact customer services via the enquiry form click here.

More often than not, if an order includes both bespoke and stock products, they will be delivered at the same time (you may have to wait until the bespoke product has been made).

– Bespoke products: 10 weeks

– Personalised products: 4 weeks

– Stock with no branding: 1 week

Note: Order delivery times are highlighted in your email receipt and on the website.

Posted in: Purchaser