1 The Contract Between Us
1.1 Making a purchase could not be easier. Just browse through our online shop, select items you would like to purchase and then put them into your shopping basket. Once you have finished selecting your items press ‘visit checkout’ where you will be asked to enter some information to complete your order.
1.2 We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an e-mail to you at the e-mail address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us. If there is any problem with your order we will contact you as soon as possible using the details you provide when making your order.
2 Price and Payment
2.1 The prices payable for goods that you order are as set out on this website.
2.2 You may be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges are as set out on our website.
2.3 You may pay for the goods using one of the following payment methods:
(a) Credit or Debit card (we accept Mastercard, Visa, Solo, Maestro, Visa Debit, Delta, Connect, or JCB)
(b) By cheque, subject to clauses 2.4 and 2.5
2.4 Cheques are only accepted for goods which have been ordered via our printed catalogues. All orders made via our website must be paid for by debit or credit card.
2.5 If you have paid by cheque and your order is over £50, your order will not be accepted until the cheque has fully cleared. For orders under £50, please send the details of your cheque guarantee card on the reverse of your cheque. For all orders, please send with your cheque a signed copy of your order.
2.6 Payment shall be made in pounds sterling.
3 Right to Cancel
3.1 You may cancel your contract with us for the goods you order at any time up until the end of the selling window stated on the website. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.
3.2 You cannot cancel your contract if, and to the extent that, the goods you have ordered are:
(a) The selling window has passed and the site has closed
(b) Personalised Goods;
(c) Customised Goods.
3.3 To cancel your contract you must notify us in writing by:
(a) email at customerservice@genesisteamwear.com
(b) using the online contact us form
(c) post to Sales at Genesis Teamwear, Unit 4, Alpha Point, Bradnor Rd, Manchester. M22 4TE
3.4 Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
4 Amend Your Order
4.1 You may amend your order at any point up until the selling window/site closes. As soon as the site has closed your order will be processed and at this point we cannot accept any amendments.
5 Personalised Goods
5.1 “Personalised Goods” are any goods which you have ordered which are personalised to your own specification, for example, by the inclusion of a club crest or sponsor logo which you have sent to us, selected from or uploaded via our website or by adding names and/or numbering to the goods.
5.2 “Customised Goods” are any goods which you have ordered which are customised to your own personal specification by you choosing from a set of pre-defined garment templates via our website.
5.3 By accepting these Terms and Conditions, you agree that you are responsible for ensuring that the personalised details you have provided to be used in connection with the Personalised Goods or Customised Goods are correct in all respects, including (but not limited to) the size of numbering and lettering, the spelling of words and the correct logos being used. We will not be responsible for any errors made on your part.
5.4 You acknowledge that it is your responsibility to obtain all necessary licences and permissions from third parties to use their logos, crests or other identifying marks on the Personalised Goods and/or Customised Goods before placing your order. You promise that you have obtained such consent and you agree that we will be entitled to recover from you all costs, expenses, compensation and losses which we suffer or incur arising out of a claim by a third party in relation to the use of such logos or marks. We reserve the right to verify with the relevant third party that their consent has been obtained to such use.
5.5 You agree that you are responsible for ensuring that your chosen options in relation to Customised Goods and/or Personalised Goods are suitable in all respects including (but not limited to) choice of colours, and the size and colour of logos and numbering or lettering. We will not be responsible for any errors made on your part or dissatisfaction with the finished goods caused by your chosen options.
5.6 Please note that whilst we make every effort to ensure that the products we display on our website, as well as any images, prices, colours and customisation options are accurate, colours are approximate only.
6 Returns Policy
Due to the nature of what we sell, we cannot accept the return of goods that have been worn or used. The same applies for personalised items, if it’s got your name on it or your clubs logo, we can’t take it back.If you find that your purchase is faulty, we are happy to accept returns – post the faulty item(s) to our address given in the contact us section and we will process your return as quickly as possible.
You will normally receive a refund in about 2-3 weeks. Most refunds are fully refunded in 3-5 days after we receive and process your return. They are issued based on the payment method used at the time of purchase. If your refund doesn’t appear in Your Account and the processing time for your payment method has passed, contact us for further assistance click here.
We will refund your postage return costs, up to our standard delivery option cost, if:
- You received an incorrect item
- You received a damaged item
- You received a defective item
Note: After the carrier has received your item, it can take up to 2 weeks for us to receive and process your return.
7 Cancellation by Us
7.1 We reserve the right to cancel the contract between us if:-
(a) we have insufficient stock to deliver the goods you have ordered;
(b) we do not deliver to your area; or
(c) one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
7.2 If we do cancel your contract we will notify you by e-mail and will re-credit to your account or credit card any sum deducted by us as soon as possible but in any event within 30 days of your order. You will not be entitled to any additional compensation.
7.3 In the event of part of your order being unavailable at the time of order we will contact you by either e-mail or phone to find out if you would like us to deliver the available items immediately or wait until the order can be completed. In any event where an item is not available we will cancel this part of the contract if we deem appropriate.
8 Delivery of Goods to You
8.1 Your order will always be sent to the ‘Shipping Address’ displayed on your order confirmation e-mail. There are times when your organisation will arrange for all orders to be sent to their offices for collection.
8.2 The delivery date will be displayed throughout the purchasing process. It will be displayed within the countdown clock, product description, at the checkout and on your order confirmation e-mail.
8.3 If an order includes both bespoke and stock products, they will be delivered at the same time (you may have to wait until the bespoke product has been made).- Bespoke products: 10 weeks
- Personalised products: 4 weeks
- Stock with no branding: 1 week
8.4 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
9 Liability
9.1 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 10 working days of the delivery of the goods in question.
9.2 If you do not receive goods ordered by you within 30 days of the date stated, we shall have no liability to you unless you notify us in writing at our contact address of the problem. If you notify a problem to us under this condition, our only obligation will be, at your option:-
(a) to make good any shortage or non-delivery;
(b) to replace or repair any goods that are damaged or defective; or
(c) to refund to you the amount paid by you for the goods in question in whatever way we choose.
9.3 We will not be liable to you for any indirect losses or expenses suffered by you which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us at the time the contract is entered into, unless the law does not permit us to exclude our liability for such losses or expenses. In no circumstances do we accept liability for any business loss (which includes any loss of contract, loss of profits, loss of revenue, loss of opportunity, loss of anticipated savings or expenditure) as a result of our breach of contract or our negligence or otherwise.
9.4 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
9.5 Notwithstanding the foregoing, nothing in these Terms and Conditions is intended to limit any rights you might have as a consumer under applicable local law or other legal rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
10 Notices
10.1 Unless otherwise expressly stated in these Terms and Conditions, all notices from you to us must be in writing and sent to our contact address at Genesis Teamwear, Unit 4 Alpha Point, Sharston Industrial Estate, Manchester, M22 4TE and all notices from us to you will sent to you by post, fax, email or telephone, using the contact details provided by you in your order form.
11 Events Beyond Our Control
11.1 We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
12 Invalidity
12.1 If any part of these Terms and Conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these Conditions will not be affected.
13 Privacy
Any personal data we collect from you will only be used in accordance with our Privacy Policy.
14 Third Party Rights
14.1 Except for our affiliates, directors, employees or representatives, a person who is not a party to this Agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
15 Governing Law
15.1 The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have non-exclusive jurisdiction to resolve any disputes between us.