If you have forgotten your password, simply click here and enter your email address under the ‘forgotten password’ link. Then, we’ll send you a new password to your inbox.
If you’ve got a promo code, simply enter the code number and/or letters in the Voucher Code box at the checkout page. Your discount/promotional entitlement will automatically be calculated against the order and the shopping basket screen will be updated… Read more »
Occasionally parcels are returned to us as undeliverable. We cannot re-dispatch orders that have been returned to us so, when a carrier returns a parcel as undeliverable, we’ll have to issue you a full refund. If you’d still like to… Read more »
Due to the nature of what we sell, we cannot accept the return of goods that have been worn or used. The same applies for personalised items, if it’s got your name on it, we can’t take it back. If… Read more »
We place huge importance on the security of our site. All transactions, from signing up to your account to actually making a payment, are encrypted using an SSL Certificate to secure all your important details. For added security, we pass… Read more »
If you are having problems processing a payment, first of all, check your card balance to make sure you have sufficient funds in your account or whether you have a temporary bank authorisation problem. If there is no problem with… Read more »
We process all payments through SagePay (formally Protx)… one of the leading payment service providers. This allows us to accept the following Credit and Debit cards: – Mastercard – Visa – Maestro – Visa Debit
If you have received the wrong products simply complete the following form and we will get back to you within 2 working days click here
If you have ordered products that have not arrived simply complete the following form and we will get back to you within 2 working days click here
First of all, check your ‘email order receipt’ for confirmation about the delivery times – your order will be processed as soon as the sales window ends (as highlighted on the site). From this point, you will receive your order… Read more »
Yes you can. When you log into your account, simply fill in the ‘Shipping Address’ fields and your order will be quickly and securely dispatched to the address you specify. This can be a different address to where your bank… Read more »
First of all, check your email order receipt or the site to find out when your products are expected to arrive – this will be a certain number of weeks or days after your sales window ends. If you have… Read more »
Your order will always be sent to the ‘Shipping Address’ displayed on your order confirmation e-mail. There are times when your organisation will arrange for all orders to be sent to their offices for collection.
This can vary depending on a variety of reasons so simply complete the following enquiry form click here and we will respond to your specific request within two working days.
You can only purchase products during the sales window. If you have missed the sales window simply contact your organisation who might have spares or will request an additional sales window subject to demand and timescales.
We always suggest you buy during the first sales window to avoid disappointment however, sometimes, our client requests additional sales windows throughout the year. To find out whether there are plans to open more than one sales window simply contact… Read more »
You can only purchase products when the sales window is open. The length of this period is agreed in advance and dictated primarily by manufacturing lead times to ensure you receive your orders by a specified time.
You can make amends to your branding until the selling window closes. As soon as the selling window closes all orders will be processed and you cannot make any changes.
You can make amends to your order until the selling window closes. As soon as the selling window closes all orders will be processed and you cannot make any changes.
You can add additional products to your order until the selling window closes. As soon as the selling window closes all orders will be processed and you cannot make any changes.
No, we can only accept orders via the online store. If you do not have access to the site simply contact your organisation who will liaise with our Accounts Team.
If your size is not available, it’s more than likely that we do not have that size in stock. If you choose to order an alternative size then this is the size that will be sent to you.
The size guide can be found on every product page in the product description section above the size options.
We invest a lot of time and effort in providing high quality images to give you a good representation of what the product will look like. We also provide a zoom functionality to allow you to check the details that… Read more »
No, you can only buy products that have been requested by your organisation in advance. These are the products featured on your site.
You can order any product and size featured on your shop site unless it states otherwise (e.g. sold out). These products are chosen by your organisation prior to the launch of the site. The site updates on a live basis… Read more »
Enter your section via the scrolling bar across the bottom of the Homepage or via the Search function in the middle of the page. Once in your section, choose your item/s along with available size (listed below the product description)… Read more »
Bespoke products are made-to-order so that they are unique to your team. This means that the design and colours will only be available to you and not part of a wider stock range. Stock products use a PUMA customised design… Read more »